Questions about Relay AI agents

Relay builds and operates AI agents for real-estate teams.

Each agent is designed around a defined workflow, connected to the approved tools and information it needs, and given clear rules for what it can do, what requires human approval, and when work should be handed back to the team.

Relay can support customer-facing conversations, individual team members, and custom operational workflows.

Relay builds three main types of agents:

• Customer-facing AI agents that handle enquiries, qualification, bookings, applications, and client follow-up.
• Personal AI agents that support estate agents and managers with calendars, reminders, deal oversight, and briefings.
• Custom workflow agents that handle defined operational processes such as document intake, marketing coordination, risk screening, compliance checklists, and administration.

The right starting point depends on where your team is losing the most time, momentum, or visibility.

A chatbot mainly replies to messages.

An AI agent can understand a request, use connected tools, follow workflow rules, update the systems involved, and take bounded actions on behalf of the team.

For example, instead of only answering a viewing question, a Relay agent can check the relevant calendar, offer available times, confirm a slot, and prepare the handover.

No.

A CRM or property-management platform stores and organises listings, contacts, deals, tasks, and records. Relay carries out work around those systems.

It can gather information, coordinate the next step, update approved tools, and hand clean information into the system your team already uses.

No.

Relay is built around the way your real-estate business actually operates. We audit the workflow, identify the right agent boundary, build a focused prototype, and prove it before moving toward production.

The result is a managed agent system, not a generic chatbot template placed on top of every business in the same way.

No.

Relay handles repetitive, time-sensitive, and rules-based work so people can focus on the parts of real estate that require judgment, relationships, negotiation, and trust.

The purpose is to give the team a cleaner starting point and stronger operational support, not remove the human role.

Relay is the agent layer that carries out work across customer-facing and internal workflows.

Relay Ops is the oversight layer above those agents. It helps managers see what is moving, what is stuck, where human intervention is needed, and how the workflow is performing.