Make WhatsApp
do the admin.
Relay Go answers every enquiry in seconds — collects the details, sends the quote, books the job and follows up. All on the app your customers already use, while you're on-site, driving, or off the clock.
No credit card · Live on your number in 15 min · Cancel anytime
Every message answered.
Every lead captured.
Relay Go replies while you are busy, on-site, driving, or off the clock — so new enquiries never sit cold in WhatsApp.
Never miss another after-hours enquiry
Most customers message the first business that replies. Relay Go answers in seconds — nights, weekends, mid-job — and keeps the conversation moving until it's booked.
Your customers stay on WhatsApp. You get the structure.
Customers message the way they already do — no forms, no apps, no friction. Behind the scenes, Relay Go turns every chat into a structured job you can run at a glance.
Instant quotes
Teach Relay Go your price list once. It scopes the job, builds the estimate and sends it — before the customer messages a competitor.
Bookings & reminders
Slots offered from your real availability, confirmations sent instantly, reminders the night before. No-shows drop off a cliff.
Smart handoff
When a customer needs you personally, Relay Go steps aside — pinging you with the full context so you never start from zero.
Follow-ups that close
Quoted but gone quiet? Relay Go nudges politely at the right moment and revives cold leads — automatically, never spammy.
Live on your number in 15 minutes
No new app for your customers. No new SIM for you. No developers required.
Connect your number
Link your existing WhatsApp Business number with a QR scan. Customers keep messaging the number they already have — nothing changes for them.
⏱ Takes ~2 minutesTeach Relay Go your business
Services, prices, areas, opening hours. Drop in a price list or just describe how you work — Relay Go learns your tone and your rules.
📋 One coffee breakLet it run 24/7
Relay Go answers, quotes, books and follows up. You get clean summaries and can jump into any chat the moment you want to.
🚀 Wake up to booked jobsCosts less than one missed job
Start free. Upgrade when Relay Go is clearly paying for itself — it usually doesn't take long.
- What's included
- 1 WhatsApp number
- 300 conversations / month
- 24/7 instant replies
- Instant quotes & bookings
- Automated reminders
- Email support
- Everything in Starter, plus
- 1,000 conversations / month
- Follow-ups & cold-lead win-back
- Smart handoff with full context
- CRM & calendar sync (Zapier, HubSpot)
- Weekly revenue insights
- Priority support
- Everything in Growth, plus
- Unlimited conversations
- Multiple numbers & team inbox
- Custom workflows & API access
- Dedicated success manager
All plans include a 14-day free trial · No credit card required · Cancel anytime
Questions, answered
The things tradespeople ask us before switching Relay Go on.
No. Relay Go works entirely inside the WhatsApp your customers already use every day. They message your number like normal — no apps, no forms, no accounts. The automation is completely invisible to them.
Relay Go is trained on your business, your prices and your tone — casual, professional, whatever fits. Most customers just think you're fast. And it's honest: if someone asks, it says it's your assistant, then keeps helping.
Smart handoff. Relay Go recognises complex, urgent or high-value conversations and steps aside instantly — pinging you with the full chat context and a job summary, so you pick up exactly where it left off. You can also jump into any chat at any time.
About 15 minutes. Connect your number with a QR scan, describe your services and prices (or upload a price list), and Relay Go is live. Most people do it in one coffee break and take their first automated booking the same day.
Yes — that's the point. Relay Go connects to your existing WhatsApp Business number, so customers keep messaging the contact they already have saved. No new SIM, no new number to advertise, no lost history.
Nothing breaks. We'll let you know you're near the limit, and Relay Go never stops replying mid-conversation — a missed lead costs far more than a plan upgrade. You can bump your tier anytime, prorated, no lock-in.
Stop losing leads to slow replies
Switch Relay Go on tonight — wake up to quoted, booked jobs tomorrow morning.
No credit card · Live in 15 min · Cancel anytime
Built so the trades
never miss a beat
Relay Go exists because the fastest reply wins the job — and the people who do the work shouldn't have to live on their phone to win it.
It started with a missed £900 job
In 2023, our co-founder Elena watched her father — a plumber of thirty years — lose a full boiler replacement because he was under a sink and couldn't reply to a WhatsApp enquiry in time. The customer messaged three plumbers. The first one to answer got the job. It wasn't him.
That gap — between doing great work and being fast enough to win it — is where Relay Go lives. We built the assistant we wished every tradie had: one that answers, quotes, books and follows up on the app customers already use, so the best businesses win the work they deserve.
Four principles behind every reply
Speed wins leads
The first business to reply usually wins the job. We obsess over seconds, not minutes.
Invisible by design
Customers stay on WhatsApp. No new apps, no forms, no friction — just a fast, helpful reply.
Honest AI
Relay Go says it's your assistant when asked, and hands off the moment a human is what's needed.
Built for the trades
Designed around vans, ladders and wet hands — not desks. Setup in a coffee break, not a sprint.
A small team that's answered a lot of calls
Ex-trades, ex-messaging-infra, ex-everywhere-else. United by one belief: great work shouldn't lose to slow replies.
Grew up answering the phone for her dad's plumbing firm. Now makes sure nobody else's does.
Spent a decade on messaging infrastructure. Knows exactly how a message should feel when it lands.
Conversational ML researcher who believes the best AI is the kind you barely notice is there.
Former electrician. Onboards new businesses the way he'd want his own set up — fast and no jargon.
Designs for the dashboard you check with one thumb between jobs. Calm, clear, no clutter.
Connects Relay Go with the tools, platforms and trade bodies that help businesses grow.
Put Relay Go on your number
Fourteen days free. No credit card. See what an always-on assistant does for your enquiries.
Talk to a human, not a chatbot
Questions about Relay Go, a demo, a partnership or something urgent? Send it over — a real person reads every message.
Send us a message
We reply within one business day — usually much sooner.
Message sent — thank you!
We've got your message and a real person will reply within one business day. Keep an eye on your inbox.
Support
Use the contact form on this page. A public support mailbox is not published yet.
Sales & demos
Want a walkthrough? Use the contact form on this page.
Hours
Mon–Fri, 8:00–19:00 GMT. Relay Go itself, obviously, never clocks off.
How can we help?
Search the knowledge base or browse by topic. Still stuck? Our team is one message away.
Getting started
3 articlesWhatsApp & numbers
3 articlesQuotes & bookings
2 articlesBilling & plans
3 articlesTroubleshooting
2 articlesBrowse articles
Open your Relay Go dashboard, go to Settings → WhatsApp and tap “Connect number”. Scan the QR code with WhatsApp on your phone (Linked devices → Link a device). That's it — Relay Go is live on your existing number in about two minutes, and customers keep messaging the same contact they already have.
During setup you add your services, prices, service areas and opening hours — either by typing them in or uploading a price list. Relay Go also studies a few past conversations (with your permission) to match your tone. You can refine everything anytime from the dashboard, and changes take effect on the very next message.
Smart handoff is how Relay Go knows when to step aside. If a conversation turns complex, urgent, emotional or high-value, Relay Go stops replying and pings you with a full summary and the live chat link, so you pick up with all the context. You can also jump into any chat manually whenever you like.
Relay Go connects to a WhatsApp Business number. If you currently use the personal WhatsApp app, we recommend moving to the free WhatsApp Business app first (your chats and number carry over), then linking it to Relay Go. We'll walk you through it during onboarding.
Relay Go introduces itself as your assistant on the first message, and if a customer ever asks directly, it answers honestly — then keeps helping. In practice most customers simply think you're remarkably quick to reply, which is exactly the impression you want.
Relay Go handles text messages on WhatsApp. Voice and video calls still ring through to your phone as normal — Relay Go never answers a call. If you miss a call, you can set Relay Go to send a friendly “we saw your missed call, want to message instead?” nudge automatically.
You set your price list and rules once (fixed prices, ranges, or “quote on inspection”). Relay Go asks the right scoping questions, builds the estimate and sends it as a tidy card in the chat. Change a price anytime in Settings → Pricing and it applies to the next quote instantly — no retraining needed.
Yes, on Growth and Scale. Connect Stripe (or your payment link) and Relay Go can request a deposit or full payment right inside the chat once a quote is accepted — confirming the booking only when it's paid. You control when and how much to ask for.
A conversation is one customer's thread, counted once per 24-hour window — no matter how many back-and-forth messages happen inside it. So a customer who quotes, books and asks a follow-up question in the same day is one conversation, not ten.
Relay Go never stops mid-conversation — a missed lead costs more than an upgrade. We notify you as you approach your limit, and any overage is billed at a small per-conversation rate shown in your plan. You can upgrade anytime and the difference is prorated.
Absolutely. Upgrade, downgrade or cancel from your dashboard in two clicks — no contracts, no lock-in. Your 14-day trial needs no card, and if you cancel a paid plan you keep access until the end of the period you've paid for.
First check the connection status in Settings → WhatsApp (the phone must stay online the first time, then Relay Go runs independently). Also confirm the message wasn't flagged for handoff, and that your opening hours / pause toggle didn't catch it. If it's still stuck, ping support from the dashboard — we'll see the exact log line.
Toggle Pause Relay Go in the dashboard, or schedule it for your holiday dates. While paused, Relay Go sends a friendly out-of-office reply (you write the message) and stops booking. Switch it back on and it picks up exactly where it left off.
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Relay Go system status
A live status monitor is not connected yet. This page does not report production uptime.
Data Processing Agreement
Relay Go has not published a data processing agreement yet.
Relay Go has not published this document yet. Nothing on this page is a legal notice, contract, certification, or data-processing term.
Use the contact page for questions. Do not send legal or security reports to inherited third-party addresses.
Security you can build a business on
Your customers trust you with their homes and their details. You can trust us with the messages in between. Here's how we keep them safe.
Encryption everywhere
Data is encrypted in transit with TLS 1.3 and at rest with AES-256. Keys are rotated and stored in a dedicated secrets manager — never in code.
Strict access control
Role-based access, mandatory multi-factor authentication and SSO on Scale plans. Staff access to customer data is logged, reviewed and granted on a least-privilege basis.
AI safety guardrails
Your chats are not used to train third-party models. We redact sensitive details from logs, apply content guardrails, and hand off to a human the moment something needs judgement.
Resilient infrastructure
Hosted across multiple availability zones in EU/UK regions, with automated failover, encrypted backups and tested recovery procedures.
Vetted subprocessors
Every provider that touches your data signs agreements that mirror our obligations. We review them for security posture and give you 30 days' notice of any change.
Continuous testing
Automated vulnerability scanning runs constantly, with independent penetration tests at least twice a year and an open responsible-disclosure programme.
How we handle your data
Plain-English summary of what we hold, why, and for how long.
| Data | Why we hold it | How long | Protection |
|---|---|---|---|
| Account & billing | To run and bill your subscription | Active + 30 days (billing 7 yrs) | Encrypted at rest, MFA-protected |
| Customer conversations | To reply, quote, book & follow up on your behalf | 90 days default (configurable) | Encrypted in transit & at rest |
| Access & security logs | To detect and investigate incidents | 12 months | Restricted, immutable storage |
| Support messages | To help you | 24 months | Encrypted, access-controlled |
Found a vulnerability? Tell us.
If you believe you have found a security issue, use the contact page. A public security mailbox is not published yet.